What are the responsibilities and job description for the ITSM Engineer - Hybrid - Alpharetta, GA position at RELX?
ITSM Engineer - Hybrid - Alpharetta
Are you a Service Management professional wanting to grow your career with a global company?
Do you enjoy working in a fast-paced environment?
About Our Team
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/
About The Role
As an ITSM Engineer(ITSM) you will assist in the coordination, operation, and implementation of IT Service Management practices, monitoring, and procedures to improve the quality, reliability, and efficiency of IT services across Insurance products and delivery systems. You will specialize in several ITSM practices, technical analysis, diagnosis, business analysis functions, and associated applications to improve service delivery and operations. As an ITSM Engineer you provide technical support and system administration for the service management platform using tools such as JIRA or ServiceNow.
At RELX, We Are Committed To Advancing Gender Diversity Within The Technology Sector And Supporting Greater Representation Of Women In Tech. To Further This Commitment, RELX Has Implemented The Following Initiatives
Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.
Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.
Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.
Responsibilities
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Are you a Service Management professional wanting to grow your career with a global company?
Do you enjoy working in a fast-paced environment?
About Our Team
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/
About The Role
As an ITSM Engineer(ITSM) you will assist in the coordination, operation, and implementation of IT Service Management practices, monitoring, and procedures to improve the quality, reliability, and efficiency of IT services across Insurance products and delivery systems. You will specialize in several ITSM practices, technical analysis, diagnosis, business analysis functions, and associated applications to improve service delivery and operations. As an ITSM Engineer you provide technical support and system administration for the service management platform using tools such as JIRA or ServiceNow.
At RELX, We Are Committed To Advancing Gender Diversity Within The Technology Sector And Supporting Greater Representation Of Women In Tech. To Further This Commitment, RELX Has Implemented The Following Initiatives
Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.
Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.
Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.
Responsibilities
- Learn and assist in the operational support activities for all ITSM practices such as Incident, Change, and Problem Management
- Generation, Verification, and delivery of SLA reports
- Knowledge or experience with Azure environments preferred.
- Strong analytical / quantitative skills and the ability to translate analysis into concrete action.
- Ability to coordinate teams to resolve analytical and technical issues.
- Develop and maintain standard ITSM operational procedures.
- Prior knowledge in Python or any other programming language is preferred
- Managing Major Incidents by setting priorities to enable a swift resolution
- Ensuring all administration and reports are maintained and up to date, including training documents & post major incident reviews
- Providing periodic major incident metrics reports
- Knowledge of Python or any other programming languages
- Experience with Service Management
- ServiceNow knowledge
- Experience with PowerBI
- Stong SQL background
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health plan benefits
- Employee Assistance Program
- Retirement Benefits
- Various Leave Programs
- Educational Assistance
- Disability, Life and Accidental Death Insurance
- Paid Vacation
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
