What are the responsibilities and job description for the Operations Manager position at RELX?
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk.
About the Role:
As the Manager of Operations, you will be responsible for leading a team to successfully implement our software solutions for customers for both the VitalChek and Payment Solution teams. You will play a pivotal role in ensuring customer satisfaction, driving project success, and fostering strong relationships with clients throughout the implementation process. Having leadership of projects with multiple customers, you and your team will ensure that LexisNexis internal resources understand and are focused on the objectives of the project; anticipating roadblocks and working to remove them; working across teams to find solutions to customer issues; managing conflicting priorities with customers and developing implementation project plans.
You will be responsible for:
- Developing and implementing operational policies, procedures, and standards to streamline processes and enhance efficiency
- Strategic Partnership – contributing to management team’s strategic decision-making, develop, and align strategies with the business
- Change Agent – enabling and empowering line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes
- Operational Excellence Advocate – facilitating a culture of continuous improvement
- Administrative Expert – ensuring internal and external customer focus; manage people and costs
- Employee Champion – developing strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices
- You will oversee our Insurance Solutions Portal and our FIRSt and ALIRtS production support teams
- Operations Management and Service Level Delivery. Oversee day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure operational goals and objectives are achieved across all teams.
- Ensuring that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business’ changing demands.
- Champion the “hybrid way of working” with a more empowered team focused on driving business value add while also supporting employee engagement and right talent retention.
- People Management - Supervising, leading, coaching, and inspiring team and promoting continuous development geared towards meeting/exceeding performance and stakeholder expectations
- Reviewing and evaluating work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
- Resolving issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
- Conferring and advising supervisors on administrative policies and procedures, technical problems, priorities, and method.
- Managing the work efforts of supervisors with the responsibility of performance appraisals and pay reviews.
- Conducting regular team performance reviews with supervisors and/or stake holders.
- Reviewing, developing and implementing process improvements, departmental goals, and objectives. Make recommendations to enhance current procedures and policies to improve and maintain their effectiveness.
- Participating in business related meetings and follow up on discussion items related to area of responsibility.
- Collaborating with cross-functional teams to implement systems, technologies, and process improvements.
- Serving as point of contact for resolving operational issues and addressing customer concerns.
- Completing other duties as assigned
Qualifications:
- At least 2 years of leadership experience in similar industry
- Must be a Bachelor’s degree holder
- Have good people management and strategic partnership skills with stakeholders
- Strong familiarization and in-depth knowledge in Operations
- Flexible with any assigned work arrangements and work shift schedules in different time zones
- Maintains good working relationship with team members
- Have good documentation skills and analytical skills
- Eagerness for continuous improvement and trainings
- Preferably have experience in Process Improvement initiatives
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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