What are the responsibilities and job description for the Telephonic Client Manager position at RELX?
About our team
Intelligize is the leading provider of best-in-class content, exclusive news collections, regulatory insights, and powerful analytical tools for compliance, transactional and financial reporting professionals. Intelligize offers a web-based research platform that ensures law firms, accounting firms, corporations, and other organizations stay compliant with government regulations, build stronger deals and agreements, and deliver value to their shareholders and clients. Headquartered in New York City, Intelligize serves Fortune 500 companies, including Starbucks, IBM, Microsoft, Verizon and Walmart, as well as many of the top global law and accounting firms.
About the role
The Telephonic Client Manager will strategically manage and nurture key client accounts. They will leverage their expertise to propel business growth and shape strategies at a professional level.
Responsibilities :
Developing and implementing strategic account plans to achieve sales targets and expand business opportunities
Building and maintaining enduring, long-term client relationships through regular communication and effective account management practices
Collaborating with internal teams to ensure seamless delivery of products or services to clients, addressing any issues or concerns promptly
Identifying and pursuing opportunities for upselling or cross-selling additional products or services to existing clients
Analyzing market trends and competitor activities to identify potential risks and opportunities within assigned accounts
Providing leadership and guidance to junior account management professionals, fostering a culture of excellence and continuous improvement
Requirements :
Have a proven track record of successfully managing large key accounts in a similar professional role
Possess excellent communication, negotiation, and interpersonal skills to effectively engage with clients and internal stakeholders
Be adept at developing and executing strategic account plans to drive business growth and achieve targets
Demonstrate a deep understanding of market dynamics, client needs, and industry trends within the Account Management function
Be capable of providing leadership and mentorship to junior account management professionals
Possess a relevant background in business, marketing, or a related field
Have a solid grasp of financial principles and the ability to analyze sales data and market trends effectively
Be proficient in using CRM software and other relevant tools to manage client accounts efficiently
Work in a way that works for you
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :
Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Salary Range
To be added when data can be disclosed
LexisNexis, a division of RELX, is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form : , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy () .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
