What are the responsibilities and job description for the Head of Collections position at Rely Services?

Role : Debt Collections Leader (Operations)

Location : Schaumburg, IL (Open to travel to different locations)

Job type : Fulltime

Job Summary :

We are seeking an experienced and results-driven Healthcare Debt Collection Leader to oversee and lead our debt collection segment. The ideal candidate will have extensive experience in managing teams within the healthcare debt collection sector, a strong understanding of healthcare regulations, and a proven track record of achieving performance targets. This role involves leading a team, ensuring compliance with healthcare and debt collection laws, and optimizing the collection process to maximize recovery while maintaining the highest standards of customer service.

Responsibilities :

Maintain strong relationships with healthcare providers and clients, ensuring their needs are met and exceeded expectations.
Develop and implement strategies to improve collection rates while maintaining compliance with healthcare regulations.
Ensure the team’s activities comply with healthcare laws (HIPAA) and debt collection regulations (FDCPA).
Conduct regular audits to ensure adherence to company policies and regulatory requirements.
Provide regular reports and updates to clients and stakeholders on the status of their accounts and the performance of the collection process.
Analyze and monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
Utilize data analytics to forecast trends, set realistic targets, and optimize collection strategies.
Collaborate with other departments to streamline processes and improve overall efficiency.
Willing to travel to different locations to meet the business requirements.
Strong willingness to travel to various locations as required. Capable of adjusting to diverse environments and leveraging opportunities for collaboration, growth, and the successful execution of business objectives.

Requirements :

Minimum of 10 years of managerial experience in the Healthcare and Revenue Cycle Management (RCM) collection industry, specifically in the US or Canadian markets.

Managed and mentored a team of debt collection agents, supervisors, and team leads, ensuring consistent achievement of performance targets within specified timeframes while strictly adhering to company policies and industry standards.

Hands-on experience working alongside Executives and Senior Management, acting as a key decision-maker to drive organizational success.

Proven track record of managing large teams of 300-400 employees, including debt collection agents, supervisors, and team leads, ensuring adherence to performance targets and company policies

Deep expertise in all aspects of the debt collection lifecycle, from implementation to go-live, ensuring seamless execution and measurable results.

Skilled in developing debt collections strategies, workflows, and performance management systems to optimize team productivity and achieve organizational objectives.

Strong knowledge of healthcare regulations (HIPAA) and debt collection laws (FDCPA).

Excellent leadership and team management skills with strong analytical skills with the ability to interpret data and make informed decisions.

Bachelor’s degree in Business Administration, Healthcare Management, or a related field is preferred.

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