Head of Operations

Role: Debt Collections Leader (Operations)

Location: Schaumburg, IL (Open to travel to different locations)

Job type: Fulltime

Job Summary:

We are seeking an experienced and results-driven Healthcare Debt Collection Leader to oversee and lead our debt collection segment. The ideal candidate will have extensive experience in managing teams within the healthcare debt collection sector, a strong understanding of healthcare regulations, and a proven track record of achieving performance targets. This role involves leading a team, ensuring compliance with healthcare and debt collection laws, and optimizing the collection process to maximize recovery while maintaining the highest standards of customer service.

Responsibilities:

• Maintain strong relationships with healthcare providers and clients, ensuring their needs are met and exceeded expectations.
• Develop and implement strategies to improve collection rates while maintaining compliance with healthcare regulations.
• Ensure the team’s activities comply with healthcare laws (HIPAA) and debt collection regulations (FDCPA).
• Conduct regular audits to ensure adherence to company policies and regulatory requirements.
• Provide regular reports and updates to clients and stakeholders on the status of their accounts and the performance of the collection process.
• Analyze and monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Utilize data analytics to forecast trends, set realistic targets, and optimize collection strategies.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Willing to travel to different locations to meet the business requirements.
• Strong willingness to travel to various locations as required. Capable of adjusting to diverse environments and leveraging opportunities for collaboration, growth, and the successful execution of business objectives.

Requirements:

• Minimum of 10 years of managerial experience in the Healthcare and Revenue Cycle Management (RCM) collection industry, specifically in the US or Canadian markets.
• Managed and mentored a team of debt collection agents, supervisors, and team leads, ensuring consistent achievement of performance targets within specified timeframes while strictly adhering to company policies and industry standards.
• Hands-on experience working alongside Executives and Senior Management, acting as a key decision-maker to drive organizational success.
• Proven track record of managing large teams of 300-400 employees, including debt collection agents, supervisors, and team leads, ensuring adherence to performance targets and company policies
• Deep expertise in all aspects of the debt collection lifecycle, from implementation to go-live, ensuring seamless execution and measurable results.
• Skilled in developing debt collections strategies, workflows, and performance management systems to optimize team productivity and achieve organizational objectives.
• Strong knowledge of healthcare regulations (HIPAA) and debt collection laws (FDCPA).
• Excellent leadership and team management skills with strong analytical skills with the ability to interpret data and make informed decisions.
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field is preferred.