Clinical Liaison

At Remarkable, we believe hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

The Clinical Liaison an experienced Registered Nurse (RN) in a hospital setting. They will play a vital role in ensuring a smooth transition for patients receiving end-of-life care by coordinating with families, nurses, and physicians. The Clinical Liaison will ensure the highest standard of care and act as a key advocate for patients and their loved ones.

Essential Functions: 

• Act as the primary point of contact for hospital staff, patients, and families to facilitate seamless transitions for end-of-life care.
• Meet with families, nurses, and physicians to assess patient needs and develop a coordinated care plan.
• Provide education and emotional support to families regarding end-of-life care options and services available.
• Ensure that patients receive the best possible care in the hospital setting by closely collaborating with hospital staff and care teams.
• Respond to hospital requests within 30 minutes, with a maximum response time of one hour.
• Assist in the admission process for patients transitioning into hospice or other end-of-life care settings.
• Maintain accurate and timely documentation of patient interactions and care coordination.
• Serve as a liaison between the hospital and hospice/home care providers to facilitate smooth patient transitions.

Additional Responsibilities: 

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities: 

• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.
• Strong clinical assessment and care planning skills
• Ability to work independently and as part of a team
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.
• Knowledge of end-of-life care principles, hospice services, and hospital discharge planning. 
• Ability to work in a fast-paced hospital environment and respond to patient needs within a short timeframe.
• Strong problem-solving skills and the ability to navigate complex medical and emotional situations.
• Reliable transportation and ability to respond to hospital requests within the required timeframe.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.      

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education: 
  • Bachelor's degree in a related field (Healthcare Administration, Business, or Marketing preferred).
    
• Experience:
  • 2 years nursing experience
  • 1 year of experience in hospice, palliative care, or acute hospital care.
• License / Certification:
  • Driver’s license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing
  • Registered Nurse license in the state practicing.     
  • Certification in Hospice and Palliative Nursing (CHPN) preferred.

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather.  Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.       

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.