What are the responsibilities and job description for the Customer Care Representative position at Remarkable Talent, Inc?
We are currently hiring a Customer Care Representative to join our growing team. This role works closely with our Fundraising and Marketing and Communications departments to ensure donors and supporters receive exceptional service and care. If you are passionate about helping others and thrive in a purpose-driven environment, this is an ideal opportunity for you.
As a Customer Care Representative, you will be the first point of contact for internal and external fundraising inquiries. You will have the opportunity to engage with donors, process contributions, and support various fundraising activities that positively impact our community.
Key Responsibilities
Serve as the primary point of contact for all fundraising-related inquiries, both internal and external
Deliver outstanding customer service by providing timely and personalized responses to donors
Collaborate with the communications and management teams to craft clear and compelling donor communications
Support planning and execution of fundraising and promotional events, including day-of logistics
Maintain accurate and updated donor records in the database and train team members on data entry best practices
Manage data entry, updates, queries, and generate reports to support campaign performance
Assist the fundraising team in prioritizing tasks and meeting critical deadlines
Stay informed on current fundraising trends and sector initiatives to enhance performance
Contribute innovative ideas and take ownership of process improvements to support team success
Desired Qualifications and Attributes
A passion for nonprofit work and a strong interest in fundraising and donor engagement
Excellent attention to detail and a commitment to accuracy
Creative thinker with a proactive and energetic approach to challenges
Strong verbal and written communication skills
Ability to adapt to a fast-paced environment while maintaining high standards
Previous experience in customer service or fundraising is an asset but not required
Why Join Our Team
Be part of a mission-driven organization that makes a real difference in the community
Collaborate with a supportive and passionate team of professionals
Gain hands-on experience in fundraising, marketing, and donor relations
Opportunities for career growth and professional development
