Operations Supervisor

Job Summary:

The Operations Supervisor will provide hands-on leadership for Inspectors and Technicians on a daily basis. The Operations Supervisor is responsible for building and strengthening each team member through proper training and guidance.

The Operations Supervisor will also be responsible for providing the Operations Manager with a daily detailed report on current project status as well as hosting daily/weekly field team meetings.

Duties/Responsibilities:

• Coach, mentor, motivate technicians, and influence them to take positive action and accountability for their assigned work.
• Train all technicians for proper installation of each product prior to starting projects.
• Train technicians to inspect for quality control.
• Monitor weekly workforce schedules.
• Set expectations of daily productivity and quality on the job
• Review Safety Procedures and enforce standards.
• Utilize approved submittals, Spec-Data sheets, etc. to review the materials being installed.
• Drive performance so that each project is completed under budget and on schedule.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Communicate and hit all project milestones, ensuring timely execution of projects according to plan.
• Completion of paperwork required on a typical project (i.e., electronic daily reports, safety toolbox talks, etc.) providing accurate documentation for customers code compliance.
• Collaborate with Sales and Operations Management in discussions to outline the scope of work including expectations and specifications.
• Proactively identify risks, issues, and work to develop creative, client-centric, and cost-effective solutions.
• Document repairs that cannot be completed, obtain and record specifications for materials to be ordered.
• Provide guidance and coordination with multiple departments around approaches solutions, and best practices.
• Interact professionally using excellent communication skills with a diverse group of managers.
• Document specific project issues and resolutions for cumulative lessons learned.
• Assist in the development, documentation and communication of policies and standards.
• Maintaining strict accountability of all equipment and tools.

Requirements and Preferred Experience:

• Previous damper/door experience.
• Thorough understanding of NFPA 80, NFPA 105 and the IBC standards
• Good record keeping and tracking of facilities repair work.
• Ability to interpret life safety drawings.
• Use common hand tools such as knives, scissors, saws, and staple gun.
• Properly maintain equipment and tools.
• Maintain professional, timely, communication with customers and coworkers.
• Professional presentation and verbal and written communication/instruction skills.
• Excellent written and verbal communication skills.
• Excellent collaboration skills both internally and externally.
• Self-starter, excellent listener and completes tasks independently and efficiently with limited direction.
• Strategic and critical thinking abilities in a fast-paced environment.
• Excellent organization, analytical, and problem-solving skills.
• Ability to prioritize tasks and meet deadlines daily.
• Self-directed and an ability to work with minimal supervision.
• Ability to handle stress and remain productive.
• Experience with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.
• Ability to learn various software systems used throughout the company.
• Time management skills with the ability to meet deadlines.
• Professional appearance and demeanor.

Education:

• High school diploma or equivalent.
• OSHA 30 or must obtain within first 30 days.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and/or move up to 75 pounds occasionally.
• Working extended hours, including evenings and weekends may be required.

Additional Requirements:

• Must be 21 years of age.
• Must have a valid driver license.

Perks and Benefits:

• Medical, Dental, and vision coverage
• 401(k)/Roth with company match
• Work-Life Balance: PTO (Paid Time Off), paid holidays, and balanced work schedule

EEO, including disability/vets