What are the responsibilities and job description for the Strategic Account Manager position at Remedi8 Holdings Corp.?
Job Summary:
The Strategic Account Manager manages large-scale complex accounts, multi-year and Total Compliance Contracts. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. This person will ensure that clients’ needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise.
Duties/Responsibilities:
- Lead the Total Compliance program and serve as the primary point of contact for the associated clients.
- Serve as the conduit between sales and operations to execute Remedi8 Client Lifecycle Management (CLM) processes.
- Conduct Quarterly Business Review (QBR) with key client and deliver Remedi8 value proposition.
- Provide regular project status updates, qualitative and quantitative data to clients.
- Develop and implement plans to further maximize service offerings to assigned clients.
- Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.
- Ensures all relevant data is kept/updated in Salesforce.
- Manages all modes of customer communication, operates proactively to solve customer issues, and delivers a positive low friction customer experience, meeting specific client support level agreements.
- Demonstrates a working knowledge of products/services and can support requests from customers for additional information.
- Recognize and follow up on new revenue opportunities while communicating with customers.
- Able to apply critical thinking in problem-solving and decision making, empowered to address customer requests and issues without management assistance.
- Monitors the progress of the project using the appropriate tools and project management techniques and makes changes as necessary.
- Establishes a communication schedule to update stakeholders and management in the organization on the progress of the project.
- Reviews the quality of work completed with the project team on a regular basis to ensure it meets the project standards.
- Ensures that all project information is appropriately documented and secured and available for review.
Requirements and Preferred Experience:
- 5 years of experience in client success or related field
- Strong understanding of client account lifecycle management
- Strong understanding of sales cycle and sales processes
- Strong understanding of healthcare life safety compliance and operations
- Experience with Salesforce CRM is preferred.
Education:
- Bachelor’s degree in a relevant field
Additional Requirements:
- Travel Requirements: Up to 50%
Equal Opportunity Employer
