What are the responsibilities and job description for the Intake Coordinator position at Remedy Behavioral Health?
Make a Difference with Remedy Behavioral Health
At Remedy Behavioral Health, we believe in compassionate, individualized care rooted in a whole-person approach. We’re currently seeking a detail-oriented and experienced Intake Coordinator to join our team and support the essential first step in connecting patients to the care they need.
If you're organized, proactive, and thrive in a fast-paced healthcare environment—especially one involving long-term care settings like nursing homes or assisted living—this role is for you.
About the Role
As our Intake Coordinator, you’ll manage the intake process for patients referred from long-term care and outpatient facilities. You’ll verify insurance, enter data into our EMR system, coordinate authorizations, and communicate with both internal teams and external partners to ensure a smooth transition for each patient.
Key Responsibilities
- Accurately enter patient demographics and insurance details into the EMR system
- Verify insurance benefits, secure prior authorizations, and confirm eligibility
- Communicate with referral sources, insurance companies, and providers
- Coordinate intake appointments and track referral progress
- Ensure full HIPAA and regulatory compliance throughout the intake process
- Provide compassionate support to patients and families
- Utilize Microsoft Excel and Teams to manage information and internal communication
- Collaborate with the clinical team and suggest process improvements
- Maintain confidentiality and manage sensitive health information with discretion
- Perform other administrative duties as assigned
What We’re Looking For
- 2 years of experience in insurance verification or intake for long-term care, assisted living, nursing homes, or outpatient behavioral health
- Familiarity with verifying coverage for Medicare, Medicaid, and commercial insurance plans
- Proficiency in Microsoft Excel and Teams
- Strong attention to detail and organizational skills
- Ability to work independently and meet deadlines
- Excellent communication, customer service, and problem-solving skills
- Compassionate, patient-focused attitude and a passion for healthcare
Why Join Remedy?
- Be part of a mission-driven team that’s transforming lives through mental health care
- Work in a collaborative, supportive environment
- Gain valuable experience in behavioral healthcare coordination
- Play a meaningful role in helping patients access the care they need
Apply today to join a team that values compassion, communication, and excellence in behavioral health. We’re excited to meet you!
Job Type: Full-time
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Psychiatry
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to Commute:
- Florence, AL 35630 (Required)
Work Location: In person
