GENERAL OVERVIEW :
Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life's everyday stressors—all in an ultra luxe lounge setting.
The Remedy Concierge is a pivotal figure in the day-to-day operations of each club location, serving as the first and last point of contact for guests and members. This role is an individual who thrives in hospitality focused customer service, eager to learn the world of holistic self-care, and maintains a keen eye for detail while in fast-paced environments. The Remedy Concierge ensures the comfort, satisfaction, and safety of guests and members during their remedy experiences, always upholding our company promise of leaving individuals feeling better than when they arrived.
We are looking for new team members for our new location opening in Boston, MA.
ESSENTIAL FUNCTIONS :
Concierge and Reception Desk :
- Creates a positive impression on our guests through modeling exemplary service, warmth, and hospitality
- Responsible for adhering to all front desk operational needs such as scheduling services, checking in, and checking out of guests
- Responsible for timely answering of phone and text messages with appropriate responses to questions about services, memberships, and club operations
- Responsible for adhering to hospitality standards for our front desk guest journey
- Assist with administrative and clerical tasks as needed
- Responsible for giving club tours to guests
- Knowledge of our CRM system including all necessary operational features for guest experience
Leading Hospitality Services :
Provide exemplary customer service, by holding true to the Remedy Hospitality StandardsRecommend services, retail, and F&B to guests in order to enhance their experienceCommunicate guests' requests and complaints to the appropriate departmentAssist Practitioners services in-providing exemplary customer service standards within our daily operationsGuest and Services Support :
Responsible for administering Remedy guest journey experiences within standard operating proceduresResponsible for in-depth knowledge of Remedy Education such as benefits & science behind holistic self-care servicesAppropriately respond to questions about services, memberships, club operationsAssist Club Crew in turning over of all guest experiences and ensuring our space is kept to a highest standard of cleanlinessAssist group experience instructors with class setup and breakdownEager to assist in all areas of the club as needed with a no job is too small attitudeTroubleshoot issues as they arise throughout the day, including scheduling conflicts, guest / member requests, etc.Partake in Remedy Continued Education courses to ensure up-to-date knowledge of remedy experience and educationGeneral Club Support :
Complete all daily operational checklistsSupport operations of club for in-club events, and workshopsReceive all incoming deliveriesAssist in tracking & restocking of inventoryTake on additional tasks as needed to drive revenue / growth, achieve club targets, and support the team at largeOther duties as assignedStay up to date on all company and club information by regularly checking emails, google charts, newsletters and other company communication channelsFollow all company guidelines as outlined in employee manualQUALIFICATIONS :
Must have terrific customer service skillsA consistently positive attitudeBasic knowledge and understanding of holistic self-care services and productsStrong interpersonal skills to interact with high profile clienteleMust be solution-oriented and self-motivatedMust have a strong work ethicExcellent verbal and written communication skillsEnthusiastic, energetic, personable, and friendly dispositionMust enjoy working within a teamStrong time management skills and practicesPHYSICAL DEMANDS WORK ENVIRONMENT :
Must be able to be walking / standing during work hoursMust be able to be on laptop / phone during work hoursMust be able to to lift at least 50 poundsMust be able to bend, kneel, and squat to assist in guest experienceMust be able to withstand high temperaturesThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.The pay range for this role is :
18 - 22 USD per hour(United States)
PI259176915
Salary : $18 - $22
