What are the responsibilities and job description for the Lead Guest Experience Advisor position at Remedy Place?

GENERAL OVERVIEW :

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life's everyday stressors—all in an ultra luxe lounge setting.

As the Lead Guest Experience Advisor, you are the cornerstone of Remedy Place's front-of-house operations, overseeing the Guest Experience Advisor and Senior Guest Experience Advisor teams. You are responsible for setting the tone, maintaining service excellence, and ensuring the seamless operation of the club. You will act as the bridge between the team and club management, driving collaboration, accountability, and an elevated guest experience.

With a deep understanding of Remedy Place's services and standards, you lead by example, fostering an environment that reflects our commitment to holistic luxury and empowering your team to deliver exceptional hospitality.

ESSENTIAL RESPONSIBILITIES

Leadership Team Management :

Lead the Guest Experience Advisor and Senior Guest Experience Advisor teams, ensuring alignment with Remedy Place's hospitality standards and values.
Oversee daily team operations to ensure seamless service delivery.
Conduct regular team check-ins and provide ongoing coaching to ensure exceptional performance, engagement, and adherence to protocols.
Onboard and train new hires, establishing best practices and reinforcing Remedy Education and hospitality standards.
Act as the first point of contact for escalations, providing guidance and solutions for team or guest challenges.
Foster a positive and collaborative team culture, modeling professionalism and enthusiasm at all times.

Operations Communication :

Serve as the main communication bridge between the floor team and club management, ensuring updates, feedback, and key information flow seamlessly.

Oversee the daily execution of operational checklists, ensuring all tasks are completed to the highest standard.

Manage the Concierge email account, CRM system (Zenoti), and administrative tasks, including inventory tracking, order management, and spreadsheets.

Support holistic practitioners with guest scheduling, treatment plans, and administrative needs.

Lead team efforts to maintain a pristine club environment, including cleanliness, organization, and equipment maintenance.

Guest Experience Leadership :

Set the standard for hospitality by delivering personalized and memorable experiences for guests and members.

Facilitate club tours, assist with Remedy Education, and provide tailored recommendations for services, memberships, and retail / F&B options to enhance guest wellness journeys.

Execute VIP and group booking itineraries, ensuring every detail exceeds expectations.

Lead the coordination and execution of social events, workshops, and community activations, partnering with instructors and internal teams as needed.

Regularly follow up with leads and members, providing up-to-date information about events, offerings, and benefits.

Remedy Education Expertise :

Act as the foremost expert on Remedy Education, including the science and benefits of holistic self-care services.

Support the team in providing accurate, compelling information to guests and members about Remedy Place's offerings.

Lead team participation in Remedy Continued Education courses to ensure knowledge and service delivery remain best-in-class.

QUALIFICATIONS :

1–2 years of management or leadership experience, preferably in high-end hospitality or wellness environments.

In-depth knowledge of holistic self-care services, including the science and benefits behind them.

Exceptional organizational skills and attention to detail, with a solution-oriented mindset.

Strong leadership and coaching abilities to develop a high-performing team.

Excellent verbal and written communication skills, with a personable and approachable demeanor.

Thrives in a collaborative, fast-paced environment with strong time management skills.

Proficiency in Mac / OS systems and familiarity with CRM tools such as Zenoti.

PHYSICAL DEMANDS WORK ENVIRONMENT :

Ability to stand or walk throughout work hours.

Comfortable using laptops, phones, and other technology as part of daily responsibilities.

Capable of lifting up to 50 pounds and assisting with operational needs.

Weekend availability required.

WHY JOIN REMEDY PLACE?

Lead the front-of-house team at a groundbreaking wellness brand that blends luxury, hospitality, and self-care.

Work in a beautifully designed, innovative environment that fosters human connection and healing.

Be part of a passionate team dedicated to redefining wellness and empowering others to live healthier lives.

Access ongoing training and education to deepen your expertise in holistic self-care.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

Remedy Place is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver"s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

The pay range for this role is :

70,000 - 70,000 USD per year(United States)

PI260907449

Salary : $70,000

Apply for this job

Receive alerts for other Lead Guest Experience Advisor job openings

Lead Guest Experience Advisor

What are the responsibilities and job description for the Lead Guest Experience Advisor position at Remedy Place?

What is the career path for a Lead Guest Experience Advisor?

Job openings at Remedy Place

Not the job you're looking for? Here are some other Lead Guest Experience Advisor jobs in the Boston, MA area that may be a better fit.

We don't have any other Lead Guest Experience Advisor jobs in the Boston, MA area right now.

AI Assistant is available now!