Job Summary:

Provides customer service, clerical, and administrative support for the Dental Hygiene program. Receives telephone calls, greets guests and/or patients of the Dental Hygiene program, and answers inquiries about clinical services. Performs various dental office management tasks and other clerical duties related to clinical operations. Maintains a safe, secure, and efficient facility for dental hygiene instruction and patient care services, implements established protocols, supports the program administrator and program faculty, and promotes student and patient safety.

Essential Duties and Responsibilities:

• Adheres to all Company policies and procedures and operates at all times within state and federal statutes and regulations and within standards of accreditation.
• Operates the front reception area of the Dental Hygiene facility and directs guests or callers to the appropriate staff or student.
• Manages the student appointment book, schedules patient appointments, and confirms appointments.
• Conduct all follow-up calls and work with students in finding patients for their board testing requirements.
• Working hours can start as early as 7:30am Monday – Friday.
• Handing out protective gear if needed and continue clean-up of areas in lobby area each hour to include bathrooms areas for clinic.
• Oversees daily financial transactions for the clinic, and deposits receipts.
• Generates reports and keeps a log of daily procedures.
• Implements established protocol in performing daily procedures and dental office management tasks as they relate to the Dental Hygiene clinic.
• Works directly with students using Dentrix software to manage patient scheduling and accounts.
• Records student clinical procedures and receipts.
• Provides clerical support for the Dental Hygiene program administrator, instructors, and others as needed.
• Understands and applies Remington College, federal, state, accrediting body, OSHA, CDC, HIPAA, and State Board of Dentistry guidelines, policies, rules, and/or regulations.
• Maintains the inventory of clinical supplies and other materials for clinical instruction and patient care services. Submit inventory records to finance monthly.
• Coordinates and supervises equipment service appointments.
• Schedules patients, performs other office management tasks, and participates in cross-training as required.
• Performs other duties or special projects as assigned.
• Maintains professional and effective working relationships with all other Campus personnel.
• Conducts his or her professional and personal life in a fashion that fosters a positive impression of the Campus and the Company.
• Performs the job on site when required. Remote work is appropriate when onsite work is not required. Subject to change if superseded by Human Resource policy regarding remote work.

Job Requirements

Education:

• High School Diploma, RDA Preferred, Certifications

Experience:

• Education or experience in dental office management or front-office reception, dental assisting, inventory and basic dental facility management.
• Education or experience with dental office management software (Dentrix preferred), word processing and spreadsheet software, and the Internet.

Qualifications, Certifications, and/or License Requirements:

• Certified or Registered Dental Assistant (CDA/RDA) credentials and CPR-HealthCare Provider certification preferred.