What are the responsibilities and job description for the Director of Operations position at Remington Hospitality?
Position Summary: The Director of Operations is responsible for the direction and oversight of key guest contact departments within the operations division, their managers and their team members.
Core Responsibilities: * Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. * Responsible for overall budget approval authority for operational departments. * Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. * Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. * Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. * Ensure guest reservation policies, standards and procedures are met. * Ensure the effective resolution if any complaints, challenges occur. * Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. * Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. * Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. * Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. * Understand and apply the applicable Franchise and management's Standard Operating Procedures. * Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance. * Perform other duties as assigned
Core Responsibilities: * Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. * Responsible for overall budget approval authority for operational departments. * Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. * Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. * Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. * Ensure guest reservation policies, standards and procedures are met. * Ensure the effective resolution if any complaints, challenges occur. * Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. * Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. * Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. * Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. * Understand and apply the applicable Franchise and management's Standard Operating Procedures. * Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance. * Perform other duties as assigned
