What are the responsibilities and job description for the Starbucks Supervisor - Hilton Alexandria position at Remington Hospitality?
Core Responsibilities
- Responsible for the training and supervision of the Starbucks team, ensuring all Baristas are "Barista 100" certified within 3 weeks of being hired, and there are always a minimum of 2 "Barista 300" certified employees on shift.
- Responsible for meeting all budgeted goals, to include but not limited to payroll and total store operational costs.
- Expected to work shifts to ensure standards are adhered to, helping fill a Barista position to include at least 1 AM shift, 1 PM shift and 1 mid shift.
- Required to meet and exceed all Starbucks standards for store operation.
- Responsible for making sure the store and storerooms meet and exceed Remington and local health department standards of cleanliness and organization.
- Write performance reviews and conduct disciplinary action, when warranted.
- Participate in monthly department meetings, property MOD program and weekly staff meetings.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction in each interaction.
- Learn, understand and refer to the applicable Starbucks Franchise and Remington's Standard Operating Procedures.
- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Perform any reasonable request as assigned or directed by management.
