El Paso Courtyard Overnight Agent Night Auditor

Position Summary:

The Night Auditor accurately and efficiently verifies all accounting activity taken place during
the day, in accordance with the management company's accounting and credit policies and
procedures. Responsible for the accurate compilation of all reports for management's review
the next day. Promptly, warmly and courteously service the guests and ensure the quality and
efficient service during the third shift business at the front office.

Core Responsibilities:

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately
  correcting any errors. Ensure all house charges are posted accurately and in a timely
  fashion.
• Complete back-up of front office computer system and night audit program daily (if
  applicable).
• Complete the rebuild of the front office system, reservation and other related computer
  maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and
  procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments,
  reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated
  promptly, warmly, courteously and professionally. Accurate and clear directions to room
  locations should be given.
• Perform other duties as assigned, including assisting guests arriving and departing the
  hotel.

Knowledge, Skills, and Competencies

• High work ethic and self-initiative
• Ability to work on deadline-oriented work
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite
  frequent interruptions
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer.
• Efficiently operate ten-key calculator, using basic math.
• Ability to maintain excellent relationships with staff and maintain staff and guest
  confidentiality at all times
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using
  safe lifting techniques
• Push and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates,
  including the abilities to give directions, instructions, information, answer questions and
  provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
  listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency