What are the responsibilities and job description for the Front Desk Supervisor position at Remington Lodging & Hospitality?
What you will be doing
- Ensure proper staffing levels of front office associates, including supervising and training front desk agents and night auditors.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- One year previous hotel front office supervisory experience
- Someone who enjoys being part of a team that provides great experiences for our Guests!
