What are the responsibilities and job description for the Group Rooms Coordinator - Lakeway Resort and Spa position at Remington Lodging & Hospitality?
What you will be doing
Efficiently, courteously and professionally answer telephone inquiries, accurately transfer calls to appropriate Sales/Catering Manager, take accurate and detailed messages. Project proper telephone etiquette.
Enter accurately into the computer system all reservations received from the telephone, Sales
department, mail and direct guest contact.Process rooming lists accurately.
Complete all changes and cancels for group reservations; prepare group guest lists prior to arrival; prepare key packets/coupons for groups.
Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure that reservations are accepted for the correct rates and dates.
Maintain accurate balancing between systems
Assist sales team retrieving rooming list, deposits and banquet guarantees when needed.
Control and block rooms as well as pre-blocks for special groups. Enter room blocks in system.
Ensure that all reservations transferred to PMS or front office system are accurate.
Manage CITY room blocks.
Complete room block audit twice a week.
Maintain accurate logs of suites and ensure that requests are blocked in PMS or front office system.
Be knowledgeable of suite booking process.
Make copies of room contacts, group resumes and rooming lists, BEO's, daily reports and client evaluation forms and other items as required and distribute to the appropriate departments.
Work with Care Committee to improve guest service as well as associate relations.
What we are looking for
- Strong business communication and presentation skills, both verbal and written
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
