What are the responsibilities and job description for the Director of Housekeeping/Hilton Westshore position at Remington?
Job Description
The Director Of Housekeeping is responsible for leading our housekeeping and laundry teams. This includes managing daily operations, projects, human resources, and safety. The Director Of Housekeeping will take a hands-on approach to develop and train staff and ensure quality assurance for our guests. All duties and responsibilities of this position are always to be performed with exceptional caring and genuine service upholding Remington standards.
Responsibilities :
- Direct and manage the activities of the housekeeping & laundry departments, working closely with the Operations Manager on discussing property related issues, and all other service-related issues.
- Establish, improve, and implement operational systems, processes, and policies for the business including reporting, analysis, information management, quality control, organizational planning, and objectives.
- Oversee the operations of the laundry facility; understand current processes and identify opportunities for improvement.
- Employee recruitment, recruit housekeeping employees and companies to join the team
- Ensure all staff is properly trained and have the tools and materials needed to effectively perform their responsibilities.
- Schedule, activities, tasks, and the work of others to successfully collaborate on and complete projects, on time and within budget.
- Actively contribute and participate in weekly meetings, provide insight, and collaborate on problem-solving. Support the decisions and direction of the team and company.
- Maintain a safe and clean work environment free of hazards. Ensure all policies and procedures are followed and enforced.
- Review Guest feedback related to the standards of properties within the portfolio and ensure resolution of issues.
- Maintain inventory for both housekeeping and laundry department supplies
- Monitor and document Guest feedback for trends relating to property, furnishings, or condition and communicate feedback with the Rooms Division Manager or General Manager.
- Perform other duties as needed or assigned.
- Prepare department schedules
QUALIFICATIONS :
