What are the responsibilities and job description for the Spa Guest Service Representative position at Remington?
Position Summary :
The Spa Guest Service Representative works to efficiently manage spa reservations, support retail sales and check guests in and out of the Spa in a professional and friendly manner.
Core Responsibilities :
- Greet and communicate cordially with spa guests, promptly and professionally checking them in and out of the spa.
- Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately, and efficiently post all charges.
- Have complete working knowledge of Front Office including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of resort charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of retail, spa rates, discounts and how to handle each.
- Have working knowledge of managing reservations and procedures.
- Know and follow cancellation procedures and relocation procedures when necessary.
- Have knowledge of resort property, resort staff and resort services, with hours of operation.
- Give clear directions to resort facilities for inquiring guests.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Perform other duties as assigned, especially related to assisting guests arriving and departing the spa.
Knowledge, Skills, and Competencies :
Physical Requirements :
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time
This is a PART TIME position
Hourly : 19.00
