What are the responsibilities and job description for the Head of Client Success - Logistics Saas Startup (Remote) position at Remote Jobs?
Employer Industry : Logistics and Supply Chain Management
Why consider this job opportunity :
Competitive salary and performance-based bonuses
Opportunity for growth and development in a high-growth, innovative company
Flexible hybrid or remote work setup based in Los Angeles
Engage with Fortune 1000 clients and manage relationships with industry leaders
Be part of a transformative mission to redefine middle-mile logistics
What to Expect (Job Responsibilities) :
Develop and execute a comprehensive account management strategy to strengthen client relationships
Serve as the primary executive liaison for major accounts, ensuring alignment between client goals and capabilities
Drive revenue growth and retention by identifying account expansion opportunities and ensuring renewals
Build, mentor, and lead a high-performing account management team focused on customer-centric values
Analyze account performance metrics to identify trends and proactively offer tailored solutions
What is Required (Qualifications) :
10 years of experience in account management, client success, or strategic partnerships, with at least 3 years in a leadership role
5 years of experience in the logistics or transportation industry
Proven experience in a high-growth startup environment
Strong analytical mindset with expertise in using data to drive decisions and account strategies
Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field; MBA or advanced degree preferred
How to Stand Out (Preferred Qualifications) :
Proven ability to manage and grow relationships with Fortune 500 companies in logistics, transportation, or supply chain solutions
Exceptional communication, presentation, and negotiation skills, with experience engaging C-suite stakeholders
Deep understanding of logistics and supply chain trends, including key challenges impacting enterprise clients
Proven success in building and scaling account management teams in a fast-paced, high-growth environment
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