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Senior Analyst, Onboarding Operations

Remote Jobs
San Francisco, CA Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/8/2025

Employer Industry : Financial Technology

Why consider this job opportunity :

  • Opportunity for career advancement and growth within the organization
  • Work remotely anywhere within the U.S., preferably in PST
  • Competitive salary with potential for performance bonuses
  • Dynamic and innovative work environment with a focus on collaboration
  • Chance to make a positive impact on customer onboarding and experience
  • Access to a team of experts and ongoing learning opportunities

What to Expect (Job Responsibilities) :

  • Liaise with customers via email and Slack to ensure a smooth onboarding experience
  • Collect key information and assist in executing global operations processes
  • Support KYC analysts with subject matter expertise and escalations support
  • Manage and execute the Quality Assurance (QA) program
  • Analyze operational processes and provide feedback for continuous improvement
  • What is Required (Qualifications) :

  • Minimum 2 years of experience in Operations
  • Extensive AML / KYC knowledge and experience
  • Strong attention to detail with the ability to identify quality gaps
  • Proven ability to identify process improvement opportunities
  • Proficiency with Microsoft Excel / Google spreadsheets; SQL knowledge is a plus
  • How to Stand Out (Preferred Qualifications) :

  • Experience in developing and implementing QA programs
  • Strong investigative skills and the ability to make risk-based decisions
  • Excellent communication skills for conveying complex information clearly
  • Passion for customer experience and problem resolution
  • Experience working in a global, diverse team environment
  • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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