What are the responsibilities and job description for the IT Operations Engineer position at Remote Technology Services, Inc.?
A company is looking for an IT Operations Engineer to maintain the reliability, security, and efficiency of its IT infrastructure and services.Key ResponsibilitiesServe as the initial point of contact for all IT-related requests and inquiriesTroubleshoot and resolve hardware issues for laptops, displays, and peripheralsCreate and maintain documentation of common troubleshooting procedures and technical solutionsRequired QualificationsExperience in providing technical support in a macOS environmentExperience managing user accounts and access with SaaS applications like Okta, Google Workspace, or Microsoft AzureKnowledgeable in SaaS application administrationExcited to learn and approach problems from first principlesFluent in English
