What are the responsibilities and job description for the Phone & Data Entry Specialist position at RemoteOnline?
About the job Phone & Data Entry Specialist
Job details
- Hourly Rate: $26.50 to $35.00 per hour
- Job Type: Full-time
Job Description
You will work in a great environment helping people who contact us with their customer service needs.
We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses' credentials after they've selected the healthcare facility they would like to work with. You'll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts.
Qualifications
- Previous remote work from home experience is a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
- Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Responsibilities
- Manage large amounts of inbound or outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Perform Data Entry and Customer Service skills
- Be able to navigate on-line efficiently
- Work requests/records received for those requesting to sign up for a shift
- Identify customers' needs, research to see if request has credentials needed
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Pay & Benefits
Starting pay - $26.50 to $35.00 per hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Shifts between 5:00am-11:00pm (CST)
Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
Paid Training - 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time; Benefit eligible 1st of month after 60 days
Salary : $27 - $35
