Client Services Manager

Ecosurety are looking for a motivational, assertive, quick learning manager to lead our Client Services Team. The candidate must be able to achieve results through people, including driving sales and delivering excellent levels of customer service and compliance. The purpose of this role is to lead and manage the Client Services Team who serve as the face of the company and key communicators, to our client base. The team is pivotal in demonstrating Ecosurety’s values and driving its purpose to accelerate change to an environmentally and socially sustainable world, through collaboration with our members.

Leading a team of passionate account managers, the Client Services Manager plays a critical role in ensuring that clients are compliant with packaging regulations, proactively responding to upcoming changes, delivering excellent levels of client satisfaction and retention, and driving value through consultative sales and efficient delivery of new services to existing clients. This role works closely with and reports into the Head of Client Services to ensure team objectives are met. Ecosurety is an industry-leading company of 90 people, based in the heart of Bristol’s vibrant city centre, with a mission to accelerate change towards an environmentally sustainable world. Our clients are many of the UK biggest brands and retailers, often facing challenges over their use of packaging. We are a fast-paced business and going through a transformation, due to regulatory change and also a move towards a focus on data. We are a Certified B Corp, committed to balancing profit with our social and environmental impact. If this sounds like your sort of place, we hope to hear from you soon

Job Description Responsible for line managing 8 people within the client-facing team, ensuring they are successful and effective in their roles and empowering them to develop

Accountable for team performance against objectives set out in the annual team strategy, with a significant focus on new sales to deliver added value to our customers Responsible for member retention and satisfaction through execution of client engagement strategies, development of relationships with key stakeholders, and excellent service delivery. being a point of escalation for any client issues Accountable for the delivery of compliance support to members, ensuring all clients adequately comply with the regulations Responsible for attending key client meetings to support strategic growth and retention, online or onsite around the UK as required Responsible for planning client communications and in-person seminars Responsible for ensuring growth of the business through profitable, sustainable growth of our client base Responsible for monitoring, reviewing and improving the efficiency of existing processes Responsible for resolving client submission queries, working closely with the Scheme Operations Lead Involved in setting achievable budgets and tracking progress throughout the year to ensure delivery is on track Accountable for the client database and ensuring record keeping is accurate

Person Specification Strong leadership and management skills, with relevant experience, a growth mindset, and strong work ethic Proven influencing skills and sales ability so as to provide strong sales leadership and inspire the team Ability to communicate effectively and efficiently at a level that is understood by all Ability to motivate diverse people to give their best results, praising when things go well and creating clear steps to improve performance, holding people to account when needed Ability to find solutions in situations that are new or unexpected Willing to tackle problems or conflict Ability to analyse, improve systems and processes, and organise a team effectively

The successful candidate must be well aligned with the Ecosurety Values Framework. Specifically, we will be looking for examples of: Diligence; Accountability; Collaboration

Package £50,000 to £52,000 per year Fixed term contract until 30 April 2026 (maternity cover), 8-hour day with flexibility 28 days holiday plus bank holidays 5 x salary life insurance, 7% employer pension contribution, up to 10% bonus, employee health cash plan, paid sick leave, critical illness cover, 2 weeks workcation, options to buy additional holiday or unpaid leave, 3 days volunteer leave, happy to talk flexible working, remote working, wellbeing support, great office location, £250 home working set up payment. Hybrid working: Employees are expected to work with colleagues (primarily at the office) at least 50% of the month Enquiries welcome. Closing date: 9am, Monday 3rd February Start Date: asap

Ecosurety offers a working environment that enables our team to perform at their best, with flexible hours, remote working options, access to training and employee benefits. We focus on outputs, rather than work location or hours. We are an Equal Opportunities employer and welcome applications from all. We embrace flexibility and diversity in the workplace and aim to create a working environment in which all individuals can make best use of their skills free from discrimination, harassment or bullying. We reserve the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible, rather than wait until the published closing date.

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