Industrial Data Engineer

Organizational Relationship: Reports to Chris Merkle, Planning and Supply Chain Manager.

Job Summary:

The Industrial Data Engineer will be a pivotal member of Remtec, dedicated to optimizing data management and analytics to improve operational efficiency and decision-making.

The ideal candidate will have experience in business analytics, data science, data visualization, data engineering, and be able to communicate analyses effectively. Will provide technical support to staff and users ensuring smooth operation of our IT systems.

The ideal candidate will also leverage ERP experience and knowledge to create, enhance and implement processes to optimize process improvements. This role will liaison with our ERP HelpDesk and IT Service Provider in support of company staff and users, test and troubleshoot the functionality of installed system applications (ERP and interfaced systems), identify and document technical issues that may require engineering input for resolution. Over time this position will become an in-house ERP subject matter expert.

Duties and Responsibilities:

· Provide technical support for IT-related issues, including hardware, software, and network troubleshooting.

· Assist in the implementation and maintenance of IT security measures to protect company data and systems.

· Monitor and optimize the performance of manufacturing software applications and tools in tandem with our third-party IT Service Provider.

· Provide tier 1 troubleshooting for immediate user and system issues as they arise during normal business hours.

· Coordinate the submission and resolution of problem ‘tickets’ submitted to our IT Service Provider and/or our ERP HelpDesk provider.

· Be responsible for user account auditing, provisioning, resets and activation for all IT systems.

· Control user access, authorization, and permissions using HR system integrations within the ERP system.

· Manage and maintain the ERP system landscape, including system upgrades, patches, and installations.

· Perform system periodic reviews.

· Maintain comprehensive documentation on system configurations, processes, and troubleshooting guide.

· Develop and maintain documentation for data engineering and IT processes.

· Enforce data quality, integrity, and security policies across all data sources and systems.

· Support the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs.

· Recognize and implement best practices and automation opportunities for reporting and analysis.

· Produce regular reports on system performance, issues, and project progress for management review.

· Recommend improvements to reduce costs and simplify operational support.

· Assist with engineers and managers to analyze historical data to gauge relative performance metric changes.

· Write queries to pull data and act as a thought partner through the design phase of CI & NPI solutions.

· Host/guide/monitor vendors on site for activities related to administrated systems.

· Collaborate with cross-functional teams to gather requirements, make system recommendations, and implement solutions.

· Knowledge of Good Manufacturing Practices (GMP) is a plus.

· Other duties as assigned.

Minimum Job Qualifications Required:

· Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field is required.

· 1-3 years of experience as an Industrial Data Engineer or in a similar role, preferably in a manufacturing environment is required.

Knowledge, Skills and Abilities Required:

· Experience with ERP systems, creating queries, generating reports, and building dashboards. Specific experience with Epicor is a plus.

· Familiarity with IT support tasks, including hardware and software troubleshooting.

· Proficient knowledge of Microsoft O365 (ex. SharePoint, OneDrive, Excel, Teams, etc.) is required.

· Understanding of statistics, specifically random variable distributions and A/B tests.

· Excellent analytical skills and creative problem-solving skills.

· Strong communication and collaboration skills.

Candidate has capacity to comply with the federally mandated requirements of U.S. export control laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.