What are the responsibilities and job description for the Bilingual French Customer Service Representative position at RemX?
RemX is seeking Remote Bilingual French Canadian Customer Care Reps
20 per hr. 8am-5pm Monday-Friday
Position / Job Description :
The CCRI interacts with all customers to provide and process information in response to inquiries, concerns and requests about products, services, and procedures in a multi-channel customer care center.
What You Need to Know :
- Deal directly with both internal and external customers via telephone, email and live chat
- Handle / respond to customer inquiries and complaints promptly and thoroughly
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Process entry level orders and credits
- Follow up on unresolved issues and drive resolution
- Capture detailed notes on all inquiries including action taken to resolve issue
- Communicate and coordinate with other departments
- Ability to understand / read equipment drawings and look up parts
- Other duties and projects as assigned by the Leadership Team
What We Are Looking For :
For consideration please email your resume to Janice.Akins@RemX.com
Salary : $20
