What are the responsibilities and job description for the Customer Account Representative position at RemX?
Customer Account Representative Pay Range : $20-$24 per hour (based on experience) Schedule : Monday - Friday, 8-hour shifts plus overtime as needed, between 5 AM - 5 PM; occasional seasonal Saturdays. Job Summary The Customer Account Representative is responsible for delivering exceptional customer experiences by providing prompt, effective support, resolving inquiries, and ensuring customer satisfaction. Key Responsibilities Process customer orders received via email and phone into the ERP system. Respond to high volumes of calls and emails promptly to assist with product inquiries, order tracking, pickups, complaints, and issue resolution. Communicate with customers about order status and collaborate with production to address backordered items. Work closely with sales, finance, and operations to ensure timely order fulfillment. Develop a thorough understanding of product offerings to address customer needs and provide tailored solutions. Use Salesforce to manage customer issues effectively. Verify product loads and quantities against purchase orders, retrieve credit documentation, and issue credits for product or pallet returns when applicable. Maintain and file customer records, including ship ticket copies, for audit purposes. Willingly train in other aspects of customer service as required. Execute safety, quality, and productivity fundamentals while upholding housekeeping standards and maintaining preventive maintenance practices. Perform other tasks as assigned, either temporarily or permanently, based on business needs. Qualifications and Requirements High school diploma or GED, or equivalent combination of education, training, and experience. Proficiency in Microsoft Office Suite (Outlook). Experience with Infor M3 and Salesforce is preferred. Strong organizational and problem-solving abilities, with attention to detail. Ability to read and comprehend instructions and multitask effectively. Previous experience in a manufacturing or industrial environment is a plus.
Salary : $20 - $24
