What are the responsibilities and job description for the Customer Care Specialist - Hybrid position at RemX?
Location: Chicago, IL 60631
Type of Position: Hybrid; 3 days in office and 2 remote
Start Date: ASAP
Pay Rate: $24/hr
Shift: Monday-Friday; regular day time hours (8am-5pm)
Requirements:
- High School Diploma or GED
- Minimum of 2 years in a B2B customer service role/call center
- Experience with ERP systems
- Attention to detail
- The basics are B2B experience, product related (NOT retail, SAS, FINRA or medical/ insurance – looking for industrial supply or manufacturing or similar)
Duties:
- Order to invoice experience in B2B environment.
- · Answers incoming phone calls from our Customer Care phone numbers.
- · Assist customers with placing orders, providing quotes or providing order status over the phone or via email.
- · Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, and facilitate returns.
- · Assist in managing our shared customer support inbox (Front email system) for our Foundation and Review accounts: Order entry, order status updates, and quick quotes.
For immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as "Customer Care Specialist".
Salary : $24
