What are the responsibilities and job description for the Customer Service Onsite position at RemX?
We are seeking a highly organized and customer-focused Customer Experience Representative to manage customer inquiries and orders, resolve complaints, and provide timely, effective support. The ideal candidate will possess excellent communication skills, a keen attention to detail, and the ability to handle multiple tasks at once. This role is essential in ensuring a positive customer experience and fostering long-term customer satisfaction and retention.
Key Responsibilities :
- Manage and respond to customer inquiries via phone, email, or chat
- Process customer orders accurately and efficiently
- Resolve customer complaints and issues in a professional and timely manner
- Ensure customers receive timely updates and support regarding their orders
- Maintain detailed and accurate customer records
- Assist in identifying opportunities for improving the customer experience
- Collaborate with internal teams to ensure customer needs are met
Requirements :
