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Customer Service Specialist

RemX
Orlando, FL Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/14/2025

Customer Service Specialist

Schedule : Must be available between the hours listed

  • Monday : 8 : 00 am - 9 : 00 pm
  • Tuesday & Wednesday : 8 : 00 am - 8 : 00 pm
  • Thursday & Friday : 8 : 00 am - 6 : 00 pm

Pay : $22.32 per hour

Responsibilities :

  • Handle inbound and outbound calls, emails, and chats professionally and efficiently.
  • Address customer inquiries, resolve issues, and provide accurate information.
  • Maintain confidentiality and ensure the security of sensitive data and workstations.
  • Stay knowledgeable about all phases of the loan process, including pre-loan and pay-off stages.
  • Complete specialized training certifications and annual refresher courses.
  • Adapt to system updates and provide optimal support to borrowers.
  • Meet and exceed daily and monthly department goals.
  • Collaborate with management to identify opportunities for performance improvement.
  • Be flexible to work overtime based on department and business needs.

    • Please send resume to brittany.christian@remx.com include name, resume, and job listing.

  • Minimum of 2 years of customer service experience and / or related call center experience
  • Strong interpersonal skills
  • Proactive, detail-oriented, and able to manage multiple tasks efficiently

    • Salary : $22

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