What are the responsibilities and job description for the Hybrid Ocean Import Specialist position at RemX?
LOCATIONS : Charlotte NC - Must live In Charlotte as this is a Hybrid role 2 days in office.
3 week in office training schedule
Pay : $23 DOE
This role is temp to hire
Hours of Operations : Monday - Friday 8am - 5pm
Title : Hybrid Ocean Import Specialist
Responsibilities :
- Ensure valid quotations are in place
- Continuously obtain adequate shipping volume forecast information from Shipper and relay information to Operations Team and Destination Office
- Measure Award vs Actual volume and understand the deviations
- Generate operational reporting for Customer - as applicable
- Ensure compliance with Customer specific KPI's - as applicable
- Ensure sustainable retention and growth of existing SME customers in terms of volumes in line with annual targets set
- Handle continuous pre-shipment status follow-up with shipper and inform Destination office - as applicable
- Qualify booking request details against customer service agreement and current market conditions
- Request and receive pickup instructions from Shipper and relay to Operations Team
- Capture Shipper's booking request in TMS (TANGO) for file creation
- Receive and / or upload relevant Customer documents to digital archive (ODM)
- Receive customer booking and qualify booking request details against customer service agreement and current market conditions
- Approve booking to origin office, provide correction instructions to booking as necessary
- Facilitate communication between Customer, Shipper and Origin Export Team - as applicable
- Handle continuous pre-shipment status through follow-up with origin office
Requirements :
International Ocean Freight Knowledge
Customer Management and high business acumen
This role requires familiarity imports, customs and customer management experience
Professional conduct and strong work ethic at all time (Professionalism
Positive personality with a high level of empathy, good listener and helper mentality
Critical thinking and problem solving to drive solutions
Strong interpersonal and collaborative skills to work in team environment
Knowledgeable in freight forwarding, both operationally and in customer service
Apply standardized practices and carry out customer's specific requirements noted in the customer's SOP
Tango TMS knowledge is preferred Salescloud CRM system knowledge would be a bonus
FOR IMMEDIATE CONSIDERATION SENT YOU UPDATED RESUME TO : DARILYS.GUTIERREZ@REMX.COM WITH THE SUBJECT "NC"
Salary : $23
