What are the responsibilities and job description for the Level 3 Desktop Support Technician position at RemX?
Job Description
Job Description
The Support Technician is responsible for providing advanced Level-3 support with an emphasis on desktops / OS . This role involves troubleshooting complex technical issues, guiding users through problem resolution, and ensuring the smooth operation of all desktop and peripheral systems. The ideal candidate will have extensive experience in IT support, excellent problem-solving skills, and the ability to communicate effectively over the phone.
Monday to Friday | 7 : 00am to 4 : 00pm
25.00 - $30.00 / DOE
Key Responsibilities :
- Provide Level-3 support over the phone, including troubleshooting and resolving complex technical issues.
- Collaborate with other IT teams to ensure seamless integration and operation of desktop and peripheral systems.
- Maintain and update documentation related to desktop and peripheral support processes and procedures.
- Provide training and support to end-users on the use of desktop and peripheral devices over the phone.
Qualifications :
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist :
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist : When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Salary : $30
