What are the responsibilities and job description for the Senior Level CSR position at RemX?
Temporary fill for 6-8weeks, could be longer but the current OMs are out on FMLA
Start ASAP need
Pay: $24-$26/hr
Hours: 7am - 3:30pm (7am to 5:30pm Mon-Fri)
Location: Hazel Township, PA 18202
MUST HAVE COLD STORAGE EXPERIENCE
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Align customer service and administration efforts within a cold storage facility and coordinate operational and sales efforts with other leaders.
- Oversee customer service coordinators performance on day-to-day operations; plans and schedules the workforce according to facility projections, budgets and forecasts, including authorization of overtime, ensuring wage/hour compliance to meet daily operational demands including training, verifying certifications and qualifications, and monitoring individual employee productivity levels.
- Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
- Apply conflict resolution skills and negotiation skills to interactions with employees and customers; provide performance review input, write up and delivery.
- Hire, coach and manage a staff of customer service and/or administrative workers. Coordinate coverage as needed.
- Perform other duties and special projects as needed.
QUALIFICATIONS
- 3-5 years experience with Blue Yonder - Warehouse Management System (WMS) is a cloud-based, real-time solution that helps optimize warehouse processes.
- Extensive customer service experience
- Account Management Experience
- Experience with Customer Facing Software
- Understand billing structures and operations
- Lot codes/identities knowledge
- Cold Storage Experience (E.I. Americold)
Salary : $24 - $26
