What are the responsibilities and job description for the Sr. Claims Manager position at RemX?
Job Summary :
The Senior Claims Manager is responsible for overseeing and managing the claims department, ensuring all claims are handled efficiently, accurately, and in accordance with company policies and regulatory requirements. This position requires leadership skills to manage a team of claims professionals, support the development and implementation of best practices, and drive continuous improvements in claims management processes.
Key Responsibilities :
- Claims Oversight : Supervise and manage a team of claims adjusters, analysts, and support staff to ensure efficient processing of claims, adherence to timelines, and proper documentation.
- Claims Resolution : Oversee the assessment, investigation, and resolution of complex claims, ensuring fair and accurate settlements while minimizing potential exposure for the company.
- Policy Compliance : Ensure that all claims are handled in compliance with company policies, industry regulations, and legal requirements.
- Team Leadership : Provide coaching, training, and professional development to claims team members to enhance their skills, productivity, and performance.
- Process Improvement : Identify opportunities to improve claims handling procedures and develop strategies to streamline processes, reduce costs, and improve customer satisfaction.
- Reporting and Analytics : Prepare detailed reports on claims performance, trends, and risk analysis for senior management, offering insights and recommendations for improvements.
- Collaboration : Work closely with other departments (e.g., legal, underwriting, customer service) to resolve complex claims issues and improve overall service delivery.
- Budget Management : Assist in managing the claims department's budget, including ensuring the optimal allocation of resources for claims handling.
- Customer Service : Maintain a customer-first approach, ensuring prompt and empathetic communication with claimants, brokers, and other stakeholders throughout the claims process.
Qualifications :
Preferred :
Work Environment :
Compensation :
Competitive salary, benefits package, and performance-based incentives.
