Group Housing Coordinator

Wurzak Hotel Group is looking for Group Housing Coordinator, This person is responsible for responding to guest inquiries about group room reservations, providing information and reserving rooms for guests coming to the hotel. This role acts as a liaison between the hotel, group contacts, and housing companies in regards to the detailing of all group blocks and entering rooming lists. The Group Coordinator will continue the arrival experience by ensuring clear communication with guest/group contact and by obtaining all necessary information and providing the guest a room that meets their expectations. This person will be well versed in promotions, events, pricing, and sales strategy to meet the guest’s requests.

General Requirements 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary resource for the operational and administrative functions for group block management including building blocks, entering group rooming lists, managing group inventory, billing, and pre-arrival tasks as required.
• Assign room(s) according to guest requests and preferences whenever possible.
• Act as a resource to the hotel and the client for information.
• Verify information and disseminate as appropriate.  
• Maintain a working knowledge of the sales, reservations and front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons. 
• Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to insure financial objectives of the property are met.  
• Possess a working knowledge of the brand’s guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners. 
• Attend appropriate meetings to be aware of business trends, new bookings and changes to current bookings.  
• Attend Weekly Strategy Meeting.  
• Maintain accurate files and systems for information retrieval as it relates to group bookings. 
• Provide professional customer service to internal and external candidates
• Correspond regularly with group contacts in regards to modifying existing reservations, fulfilling special requests, etc.
• Maintain knowledge of current hotel events, activities, hours of operation, as well as any dining options that may be available.
• Post charges to guest accounts as designated.
• Facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due.
• Perform other duties as assigned.

Education and Experience

• Strong technical skills in Excel and Outlook.  
• Excellent organizational skills. 
• Experience with hotel PMS systems and operational proficiency. 
• Superior oral/written communication skills; ability to interact successfully with all levels. 
• Excellent telephone etiquette. 
• Knowledge of general office equipment (e.g., fax machine, copy machine, printers). 
• Tact and good judgment and proven experience interacting with customers and hotel management.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who we are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

Find out more about us on our website or click here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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