What are the responsibilities and job description for the Luxury Property Ambassador position at Renaissance Honolulu Hotel & Spa?
About Our Team: At Highgate Hotels, we pride ourselves on creating memorable experiences for our guests and exceeding their expectations. As a Residences and Owner Relations Manager, you will be part of a dynamic team that strives to deliver exceptional customer service and build long-lasting relationships with our owners.
Job Description:
You will be responsible for managing the daily activities of our owners, ensuring their needs are met, and providing exceptional customer service. This includes assisting with unit reservations, coordinating arrival preparations, and conducting site inspections to guarantee a seamless experience.
Key Responsibilities:
- Maintain a high level of customer satisfaction by providing prompt and courteous service to all owners.
- Collaborate with the Finance Department to ensure accurate and timely monthly owner statements and reporting.
- Develop and maintain strong relationships with owners to increase loyalty and retention.
- Stay up-to-date on hotel products, services, and amenities to provide expert recommendations to owners.
- Communicate effectively with owners, employees, and other stakeholders to resolve issues and provide updates.
Requirements:
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- College course work in a related field helpful.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Proficiency in computer software applications, including Microsoft Office and property management systems.
