What are the responsibilities and job description for the Director of Hotel Operations position at Renaissance Hotel - Cincinnati?
Director of Operations
Reporting to the General Manager, an Executive Committee member, the Director of Operations will develop and implement hotel-wide strategies that will deliver products and service offerings that exceed the expectations of our guests, while maximizing the financial performance of the hotel providing a return on investment to our brand and owners.
Responsibilities:
- A member of the Executive Committee with responsibility for development and Execution of the Hotel's Strategic Plan
- Responsible for the smooth and efficient operation
- Ensures that the monthly financial outlooks and results for the hotel operations are accurate and on target.
- Customer service champion - leads all Departments in providing consistently outstanding service.
- Responsible for training and development of leaders. Creator of a "pipeline" of talents ready for promotion within the hotel and the company.
- Adheres to the code of business conduct
- Assist in daily VIP room inspections
- Champions the Arrival Experience with Director of Front Office in collaboration with Lobby greeters.
- Promotes strong inter-departmental communication and cooperation in the interest of better Guest and Colleague satisfaction.
- Recruits top talent into the hotel through effective network recruiting and interviewing and oversees the effective training and performance management of all Colleagues.
- Ensures all Guest comments and complaints are promptly followed up on and responded to at a five star level.
- Ensures revenue and inventory management practices are in place to maximize revenues for the hotel every day. Key member of the Revenue Management Team.
- Promotes the safety and well-being of our guests and co-workers by having a thorough knowledge of the Hotel's crisis and emergency procedures.
- Conducts daily guestroom and public space walkthroughs.
- Attend operations meetings
- Commitment to a safe and hazard-free work environment.
- Complete assignments as directed by the General Manager.
Qualifications:
- Minimum 5 years direct hotel management and/or customer service management experience, or combination of education and experience. (Experience in luxury brands preferred).
- University Degree preferred (preferably in Hospitality Management)
- Experience working within a 4-star environment preferred
- Highly organized and very strong attention to detail.
- Excellent communication skills with a “think ahead” approach required.
- Superior time management skills and meets deadlines on time.
- Able to work well under pressure and manage multiple projects simultaneously.
- Proven track record of being able to execute complex procedures and strategies.
- Must be hands-on and visible with the teams.
- Strong at managing expectations and setting the example.
- Superior problem-solving abilities for both guests and colleagues.
- Goal and results orientated individual with strong analytical skills required
- Proven track record of developing others to move on to positions of greater responsibility.
- Computer skills (Word, Excel, etc.)
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