What are the responsibilities and job description for the Front Desk Agent position at Renaissance Hotel Portsmouth?
· Greets, registers, and assigns rooms to guests.
· Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
· Date-stamps, sorts and racks incoming mail and messages.
· Transmits and receives messages using equipment such as telephone, fax and switchboard.
· Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
· Keeps records of room availability and guests’ accounts.
· Computes bill, collects payment and makes change for guests.
· May make, confirm and cancel reservations for guests.
· Posts charges such as room, food, liquor or telephone by hand or machine.
· May make restaurant, transportation or entertainment reservations for guests.
· May deposit guests’ valuables in hotel safe or safe-deposit box.
· May order complimentary flowers or Champaign for special guests at management’s direction
· Understands and enforces the hotel company credit policies.
· Accounts for all cash and makes deposits in accordance with hotel and company policies.
· Communicates effectively with other front office and hotel departments.
· Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
· Knows and complies with all company policies and procedures pertaining to this position and its duties.
· Takes the initiative to greet guests in a friendly and warm manner.
· Cross sells other Shamin Hotels.
· Performs other related duties as required.
Salary : $13
