What are the responsibilities and job description for the Accounts Payable/General Cashier position at Renaissance Hotels?
Major Responsibilities
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
• Audits all deposits, consolidate deposits and prepare bank deposit slips, keep sufficient supply of cash and change on hand, verify petty cash fund, safe, etc
• Pull tickets and make legible copies to be filed in Group Ticket File, by date.
• Maintain all files for incoming groups.
• Make sure all necessary information is contained in file before arrival date, according to department policy
• Verify those deposits, if any are logged on Group Billing Sheet.
• Charge c/c deposits if not already charged.
• Assist credit administrator with direct bill applications.
• Assist guests with any billing related inquiries and documentation, and act promptly to resolve any billing problems.
• Operate fairly complex computer systems, read, input, interpret, retrieve, and provide information on data in computer system. Understand and operate telephone system and complete accounting work using a 10 key adding machine.
• Open drop safe and remove contents pertaining to the daily work being processed with a witness.
• Audit and verify all deposits for amount and proper procedural processing. Prepare a daily discrepancy report including cash discrepancies as well as procedure violations.
• Consolidate all deposits and prepare deposit for transfer to bank.
• Ensure that deposits are picked up on a regular schedule by the security company.
• Prepare daily over and short reconciliation by cashier and email to respective department heads.
• Follow-up all cashier overages and shortages.
• Post daily deposit journal to SBT.
• Maintain a sufficient supply of cash on hand. Provide change to cashiers during normal operating hours.
• Check all petty cash vouchers/advances for proper approval before giving out cash.
• Reimburse cashier due back and verify due back report.
• Verify the safe count at the end of each week with the Controller once a month.
Other Duties and Responsibilities
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work
hours and/or responsibilities for this job at any time.