Housekeeping Supervisor

The Renaissance Minneapolis Hotel, The Depot is searching for a motivated and enthusiastic Housekeeping Supervisor. Key duties and responsibilities include:

• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards
• Assists with interviewing, hiring, coaching, and development of housekeeping associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
• Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
• Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Assists in keeping all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Effectively assists in managing labor through proper scheduling, monitoring, and adjusting based on business needs.
• Follows CSM procurement guidelines and applies good business judgment.
• Ensures sufficient room inventory is available and cleaned to maximize revenue.

Competencies/Skills Required: Prior housekeeping supervision experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $21