What are the responsibilities and job description for the Night Auditor position at Renaissance Minneapolis Hotel & Residence Inn at...?
The Residence Inn Minneapolis Hotel, The Depot is searching for a motivated and enthusiastic Night Auditor. This position successfully manages duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality guest service to ensure guest satisfaction. Key duties and responsibilities include:
- Performs the manager-on-duty role during 3rd shift.
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work independently or in a team in meeting guests needs and actively contributes to the efforts of other departments when necessary.
- Understands and follows CSM guest service recovery program.
- Accountable for accurately balancing all revenue sources and completing daily financial reports.
- Process no-show reservations, prepare financial reports for managerial review.
- Close the financial day for the hotel.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Follows CSM procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
- Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
- Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Competencies/Skills Required: 2 years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis and the ability to stand for upwards of 8 hours a day.
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
Job Type: Part-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Free parking
Schedule:
- Overnight shift
Work Location: In person
Salary : $22