HR Manager

As a member of our hospitality team, the primary responsibility of a Human Resources Manager is to provide HR leadership and guidance in carrying out daily HR activities by overseeing recruitment processes, managing total compensation, handling associate relations, and facilitating training and development programs. This role manages benefit plan enrollment, addresses unemployment claims and unemployment hearings, establishes performance appraisal processes, and ensures compliance with federal, state, and local regulations and PCH operating procedures. A crucial part of this role is fostering a positive work environment by engaging with associates in a friendly and professional manner with a focus on delivering HR services that meet or exceed the needs of associates.

• Lead the strategic advertisement of open positions across diverse platforms to attract a wide range of qualified candidates. Maintain an advertising logbook and ensure compliance with EEO laws and regulations.
• Display open positions prominently for internal and external candidates, following Human Resource Standard Operating Procedures.
• Build and maintain relationships with external recruitment sources like state job services, local colleges, recruiting agencies, and community-based organizations. Attend job fairs and accurately document outreach efforts.
• Network with local organizations such as the Hotel Association to source potential candidates.
• Monitor applicant flow and track the hiring activity of minorities and women to promote diversity and equal employment opportunities.
• Conduct interviews following recommended guidelines, using consistent screening criteria and asking job-related questions only.
• Oversee the selection/non-selection and offers processes, ensuring adherence to proper procedures and providing valid reasons for decisions. Communicate status notifications to applicants.
• Ensure thorough background checks are completed for selected candidates to ensure a safe and trustworthy work environment.
• Maintain a clean, well-maintained, and accessible area for completing employment applications, accommodating individuals with disabilities.
• Enroll new hires and eligible associates in benefit plans promptly, effectively communicating any changes. Coordinate the annual enrollment process.
• Manage the associate benefit eligibility review process, updating associates' status as needed and communicating changes to affected individuals.
• Educate the HR team on available benefits and eligibility requirements, providing training to troubleshoot benefits-related issues and assist associates.
• Provide an overview of associate benefits to the management team to support their education of associates and address common questions.
• Collaborate with the unemployment services provider, review reports for accuracy, and attend hearings on behalf of the hotel.
• Ensure the department has necessary resources, including access to Franchise sources, Benefit Guides, Plan SPDs, and Unemployment Cost Control tools.
• Administer the hourly wage scale, conducting annual surveys to ensure competitive rates. Provide recommendations for adjustments to the Director of HR or General Manager.
• Ensure compliance with Standard Operating Procedures and federal/state laws regarding associate pay, including meeting attendance pay, wage limitations, entry-level rates, overtime provisions, and separation pay.
• Establish processes for hourly performance appraisals, conduct timely reviews, and process salary increases.
• Coordinate and facilitate a comprehensive new hire orientation program, emphasizing guest service and involving the leadership team.
• Collaborate with the management team to establish effective departmental orientation processes and provide necessary new hire training.
• Coordinate enrollment in training programs, track managers' participation, and document training activities.
• Track and communicate transfers and promotions of associates, promoting transparency and career growth opportunities.
• Facilitate compliance training, such as Fire Safety, TIPS, Sexual Harassment, and CPR, as per Standard Operating Procedures.
• Develop and maintain effective communication channels for associates, including daily communications, monthly departmental meetings, hotel-wide meetings, and bulletin boards.
• Communicate hotel rules, progressive discipline policy, Ethics Policy, and the Guarantee of Fair Treatment during orientation and via an associate handbook.
• Review progressive discipline documentation for accuracy and consistency, forwarding information to the Director of HR or General Manager for appropriate action.
• Utilize an open door policy to promptly address associate problems or concerns, referring them to the appropriate level of management for resolution.
• Conduct exit interviews for voluntary separations, track results, and share relevant information with the Director of HR or General Manager.
• Assist in the administration of recognition programs for both hourly and management associates, suggesting improvements and introducing new concepts.