What are the responsibilities and job description for the Front Desk Manager position at Renaissance Montgomery Hotel & Spa at the...?
Join our dynamic hospitality team at [Your Hotel Name], a premier full-service hotel with 345 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike.
As the Front Office Manager, you will be pivotal in leading our Front Desk team to deliver outstanding service while achieving our operating budget. Your effective leadership and coordination will ensure the smooth operation of guest arrivals and departures and the overall Front Office services.
Key Components of the role will include:
- Oversee daily operations of the Front Desk, ensuring compliance with hotel policies and procedures.
- Manage shift operations, maintaining seamless front desk activities for optimal guest service.
- Step in as the leading authority in the absence of higher management, maintaining service excellence.
- Model outstanding hospitality skills, leading by example in guest interactions.
- Address guest complaints swiftly and effectively, turning potential issues into positive experiences.
- Analyze guest satisfaction results and implement improvements to enhance guest delight.
Why Join US?
This is an exciting opportunity to join a distinguished property within the Marriott family, where you can genuinely influence and elevate the Front Desk experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.
As a proud PCH Hotels & Resorts portfolio member, Renaissance Montgomery ambassadors benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:
- Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options to suit your needs. - 401(k) plan with generous matching contributions to help you secure your financial future.
- Competitive salary that reflects your skills and dedication.
- We offer exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings.
- Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities.
- Plus, a host of additional perks make working with us rewarding! Join us and discover the difference at Renaissance Montgomery!
Join us and discover the difference at Renaissance Montgomery Hotel & Resort at the Convention Center!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
