Assistant Front Office Manager

Property Description

Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa, formerly B Resort Orlando at Disney Springs! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting. Apply now to become part of the Renaissance Orlando Resort and Spa family and take your career to new heights!

Overview

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, and PBX including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Responsibilities

· Constantly. Answer guest questions and offer information and assistance.

· Constantly. Answer telephones.

· Constantly. Check guests in and out.

· Constantly. Communicate with other departments to fulfill guest needs.

· Constantly. Maintain work area neat and organized.

· Constantly. Monitor reservations made and house count.

· Constantly. Monitor status of guest accounts.

· Constantly. Report all unsafe conditions immediately.

· Constantly. Update information in the computer systems as needed (i.e., post charges).

· Frequently. Act as Manager-On-Duty when assigned.

· Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.

· Frequently. Complete other duties as assigned by supervisor to include cross training.

· Frequently. Verify all shift work and deposits.

· Occasionally. Assist in the training and development of new Front Desk Clerks.

· Occasionally. Attend all mandatory meetings.

· Occasionally. Call other hotels in area for room status.

· Occasionally. Follow checklist for required duties and timelines.

· Occasionally. Read, pass on log and communicate with previous shift.

· Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.

· Occasionally. Use verifone to authorize credit cards and checks.

· Occasionally. Other duties as assigned by Supervisor.

Qualifications

· Prior cash handling experience necessary.

· High School graduate or G.E.D. equivalent.

· 7th/8th grade math skills required.

· Ability to communicate effectively with the public and other employees.

· Read, write and speak English fluently.

· Six months Front Desk experience.

· Minimum of 2 years previous hotel front office or guest services experience.

· Extensive knowledge of all hotel departments.

· Excellent guest service, organization and problem solving skills.

· Ability to multi task and work in a fast paced environment.

· Knowledge of computer programs utilized in property management

· Ability to work a flexible schedule to include weekends and holidays.

· No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.