What are the responsibilities and job description for the Bocce Guest Experience Specialist position at Renaissance Reno Downtown Hotel & Spa?
Overview
Opportunity: Bundox Bocce Guest Experience Specialist
As a Guest Experience Specialist, you are a master multi-tasker who serves food and beverages to guests with a friendly demeanor in accordance with our distinctive service standards. Beyond traditional service, your role extends to hosting, operating the point of sale, and providing game assistance to guests.
Potential Career PathBocce Court Supervisor/Event Coordinator – Front of House Manager – General Manager
Essential Job Functions
- Take food orders from guests and process orders in the point-of-sale system.
- Host guests, manage bocce court rentals, and assist with game rules and procedures.
- Ensure overall guest satisfaction and a memorable guest experience.
- Maintain cleanliness and aesthetic of service and bocce game areas.
- Stock service stations with items such as game equipment, ice, napkins, or straws.
- Pick up orders from the food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate, complete payment transaction.
- Adapt to dynamic roles such as expo, host and food ringer as needed.
- Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage or hosting experience preferred.
- Knowledge of POS system.
Bundox Bocce Benefits and Perks
- Competitive wages for full-time and part-time opportunities
- Medical, Dental, and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational / Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting 50 pounds, bending, and reaching.
What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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