Steward (Dishwasher) - Full -Time

Skills and Knowledge

· Knowledge of food handling and sanitation standards

· Knowledge of basic sanitation controls and purpose and use of cleaning supplies

· Knowledge of health laws; American Sanitation Institute (A.S.I.) standards-Serve Safe or Steritech, food handling standards, & safety and sanitation audits

· Understanding of use and maintenance of kitchen dishroom equipment

· Understanding of Restaurant, Bar/Lounge, Room Service and Catering operational procedures

· Effective decision making skills

· Strong problem-solving skills

· Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning

· Ability to acquire and maintain relationships e.g., associates, customers, vendors

· Knowledge of overall hotel operations as they affect kitchen and related areas

· Good negotiation skills

· Ability to effectively manage labor productivity

· Good presentation and platform skills

· Good communication skills (verbal, listening, writing)

· Strong organization skills

· Ability to use standard software applications and hotel systems

· Effective influence skills

· Strong consensus building skills

· Strong analytical skills

· Effective conflict management skills

· Effective change management skills

· Strong customer and associate relation skills

· Good training/facilitator skills

· Knowledge of purchasing, inventory controls, supplies and equipment

· Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Education or Certification

· High School Diploma or equivalent required; Bachelor’s Degree preferred

· Culinary Education preferred

· Certifications as required to comply with local and state codes

Leadership Competencies

Attach the Leadership Competencies template that corresponds to the career band for the position.

Technical Expertise (Learning and Applying Personal Expertise)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Operations/Property Management

· Supervises dishroom shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

· Performs all duties of utility associates as necessary.

· Ensures compliance with food handling and sanitation standards.

· Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.

· Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.

· Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.

· Follows proper handling and right temperature of all food products.

· Inspects food holding and transport equipment and maintains in working order.

· Knows and implements Marriott's Safety Standards.

· Operates and maintains all department equipment and reports malfunctions.

· Assists with an effective dishroom equipment repair and maintenance program.

· Knows and enforces proper use and cleaning of all dishroom machinery.

· Knows and enforces proper cleaning routines for serviceware, equipment, floors, etc.

· Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.

· Orders associate uniforms according to budget and ensures uniforms are properly inventoried and maintained.

· Conducts china, glass and silver inventories.

· Purchases appropriate supplies and manage inventories according to budget.

· Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.

· Interacts with vendors and Health Department representatives as required.

· Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

· Effectively investigates, reports and follows-up on associate accidents.

Guest Satisfaction

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

· Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

· Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

· Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Helps associates receive on-going training to understand guest expectations.

Human Resources

· Ensures associates maintain required food handling and sanitation certifications.

· Assists as needed in the interviewing and hiring of associate team members with appropriate skills.

· Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.

· Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.

· Communicates performance expectations in accordance with job descriptions for each position.

· Participates in the associate performance appraisal process, providing feedback as needed.

· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

· Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.

· Participates in associate progress discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

· Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.

· Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.

Financial Management

· Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

· Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.

· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

· Understands the impact of departments operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Other

· Performs other duties as assigned to meet business needs.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $13