What are the responsibilities and job description for the Executive Housekeeper position at Renaissance Seattle Hotel?

Job Description

Salary Range : $73,000 - $83,000 USD, Salaried Exempt

Position Bonus : Eligible for Quarterly Bonus up to 10% of Annual Salary

New Hire Bonus : $1000.00, paid after 6 months

BENEFITS :

1K Hiring Bonus after 6 months of employment
Medical / Dental / Vision after 30 days of employment
Free Short-Term Disability (up to $2K / week) & Free Long-Term Disability (up to $10K / month) after 30 days of employment
Free Life Insurance Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
PTO Plan (accrue from day one, use on 91st day of employment, about 19 days in the 1st year)
Voluntary Life Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Relocation benefits for out-of-town candidates - Complimentary 2-week hotel stay, $5K relocation allowance

OTHER BENEFITS :

Company provided iPhone

Hotel discounts at 7,000 Marriott hotels worldwide (nightly rates as low as $45)

Complimentary parking in hotel garage

Complimentary dry cleaning

50% subsidy for public transportation expenses

Referral program of $500 per successfully referred new hire

Complimentary cafeteria meals

Monthly employee appreciation events

Employee Exercise Room

Community Service Events

WHY THE RENAISSANEC SEATTLE HOTEL?

Were you always the curious kids that opened every cabinet, peeked behind every door, and never pass up the opportunity to ask " why "? If that sounds like you then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you’ve got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER . If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous yours. We’re not just looking for anyone… We’re looking for YOU!

JOB SUMMARY …

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation / Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CORE WORK ACTIVITIES …

Managing Housekeeping Operations

Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

Ensures compliance with all housekeeping policies, standards and procedures.

Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints effectively.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Empowers employees to provide excellent customer service.

Develops goals and expectations for direct report managers.

Celebrates successes and publicly recognizes the contributions of team members.

Reviews employee satisfaction results to identify and address employee problems or concerns.

Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

Ensures property policies are administered fairly and consistently.

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Establishes goals and objectives for all areas of responsibility.

Directs staff to strive for continuous improvement in all areas of responsibility.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Manages employee progressive discipline procedures for areas of responsibility.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures employees are treated fairly and equitably.

EDUCATION AND EXPERIENCE

High school diploma or GED; 2 years’ experience in the housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

The Renaissance Seattle Hotel requires full COVID 19 vaccinations including any / all applicable booster(s) for employment, to the extent of the law, respecting ADA & religious accommodations

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.

Salary : $73,000 - $83,000

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