Director, Member Success Partner

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaisssance
• Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process
• Partners with Renaissance team members in addressing and resolving issues in the platform
• Serves as host at Renaissance events, encouraging member attendance and participation
• Attends professional association, carrier, and industry educational and networking meetings as appropriate

QUALIFICATIONS & COMPETENCIES

• Bachelor’s degree or equivalent in years of experience and training
• Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services. Good understanding of how agencies and carriers work together
• Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner
• Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally
• Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation. Client is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty and advocacy.
• Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
• Adaptable--ability to be flexible and adjust to new or changing priorities and situations
• Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
• Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
• Knowledge of Microsoft Office applications required including Excel and PowerPoint
• Knowledge of agency management systems such as Vertafore AMS360, Applied Epic and EZLynx is a plus