Junior ATM/ITM Analyst

Overview

The Junior ATM/ITM Analyst will have the responsibility to assist with all Technology areas of the ATM/ITM fleet for the organization.  The Junior ATM/ITM Analyst will help resolve end user requests; assist with installing, diagnosing, repairing, and maintaining various ATM/ITM equipment to ensure optimal system performance; and perform general billing duties related to the ATM/ITM environment. Work of this position will be performed within a broad framework of general policy and will require creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans, and strategies that may deviate from traditional methods and practices.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Coordinate ordering, installing, and maintaining all ATM/ITM equipment for the organization
• Troubleshoot ATM/ITM hardware and software applications when necessary
• Schedule hardware upgrades as needed
• Coordinate and participate with other organizational departments and agencies on technology projects as required
• Assist in preparation of division budget
• Maintain ATM/ITM systems
• Work flexible hours, which may include evenings and/or weekends
• Analyze, install, and maintain ATM/ITM equipment
• Train individuals and groups in using the ATM/ITM hardware and software in an easy-to-understand manner
• Perform other related duties as assigned

Qualifications

• High School diploma or equivalent required; Associate’s Degree in Computer Science or related field, or the direct equivalent experience preferred.
• Proficiency with Microsoft Office products
• Effectively working with staff members of all computer skill levels
• Organizing work effectively and efficiently
• Coordinating and working independently in the absence of supervision
• Communicating clearly and concisely, both orally and in writing
• Must have knowledge of:
  • Information System Technologies
  • Basic computer security practices and desktop publishing techniques
  • Principles of budget preparation, budget estimation, and tracking
  • Hazards and generally accepted safety standards
  • Organizational and administrative rules and regulations affecting departmental operations

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment 

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.